V02 Support Urgency Classifier

Classify support message urgency and provide a grounded reason.

Classify one bounded support message into low, medium, or high urgency with a concise grounded reason.

What’s inside

  1. Shape the generate with Gemini 2.5 Flash
  2. Running the workflow

What you’ll bring

  • message: plain text between 10 and 600 characters
  • blocked: boolean indicating if customer is blocked

What you’ll get

  • urgency: low, medium, or high
  • reason: one grounded sentence between 10 and 200 characters

Perfect for

    Included with an Omo Space subscription — unlimited runs of every workflow, with no setup on your side.