Omo beta support
Support
Chat with the Omo support agent about uploads, builds, workflow runs, billing states, or a reproducible bug.
Chat with Omo Support Hermes
It can inspect the Omo pipeline, explain failures, and help the beta team turn confirmed defects into tested pull requests. Never paste passwords, API keys, or card details.
Sign in to start a private support session.
Email us
Send a note with the email on your Omo account, the workflow name, and a quick description of what you saw. Please do not send passwords, API keys, or card details.
Email support@omo.spaceQuick answers
How do I top up credits?Open your dashboard, expand the credits panel, choose an amount, and continue to Stripe checkout.
What if a run fails?Check the required inputs and try once more. If credits were deducted but no result arrived, email us with the helper name and approximate time of the run.
Where is my workflow download?Use the download link shown after a completed one-time purchase. If the link is missing or expired, email us from the address used at checkout.
How do I cancel?There is currently no recurring marketplace subscription to cancel. Runs are pay-as-you-go and downloads are one-time purchases. If you see a charge you do not recognize, contact us.
A small-team heads-up
Omo is a small team. We read every message and usually reply quickly, but not instantly. A little context in your first email helps us solve things faster.
Account or privacy questions
The same inbox can help with account access, purchase questions, or a request to delete your account. You can also read our Terms and Privacy Policy.